PATIENT SERVICES &
EXPERIENCE OPTIMIZATION
In the face of the coming and sustained surge in cancer patients and intensifying
competition, cancer programs should pursue patient experience, as well as quality, safety,
speed and efficiency, as strategic and competitive enablers and as the second step toward becoming a
Magnet Cancer Center™.
Unfortunately, it is nearly impossible for referring physicians and patients to objectively determine which cancer treatment center provides the best care for their type of cancer in terms of survival, quality of life, comfort, convenience, experience and cost.
In addition, cancer treatment typically requires complex and coordinated care from a multitude of medical experts over a long period of time, while the risk of errors, complications, toxicity and death during and after treatment is disproportionally high as compared to many other medical conditions. Fragmented care delivery across hospital and physician office-based settings has resulted in poorly managed treatment and follow-up programs, and exposes many oncology programs to loss of market share, poor financial margins, and serious risks and liabilities.
primeASCENT helps you substantially improve the experience of your patients as they go through treatment and survivorship. In addition, we help you improve your patient flows and enable you to care for your patients better, safer, faster and more efficiently from scheduling the first consult to the last survivorship visit. This requires an organizational culture in which employees and members of the medical staff are treated with respect and appreciation, and as integral members of the team that is critical to the experience and survival of the cancer patient. This transformation of the services and patient experience enables your cancer program to use them as competitive and strategic differentiators for attracting more patients.
Call us today for a free consultation to explore how we can best help your cancer treatment center increase your patient throughput and become the best cancer center in your region.
